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Frequently Asked Questions – Pawfect Nation

Frequently Asked Questions

What Payment Methods Do You Accept?

We currently accept payments through American Express, VISA, Discover, Paypal, Apple Pay, and Shop Pay.


Are The Products You Sell Safe For Pets?

We prioritize pet safety and only offer products that meet high-quality standards. However, it's essential to supervise your pet while using any new product and follow the manufacturer's guidelines for safe use.


What Is Your Return/Refund Policy?

Our return/refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges:

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us info@pawfectnation.com

For more info on this, please visit: https://pawfectnation.com/policies/refund-policy


How Long Until I Receive My Order?

After you place your order, please allow 24-48 hours for your order to be processed. Once we’ve processed your order, you’ll receive your shipment in 7-10 business days.


Can I Track My Order? 

Yes! Just go to: https://pawfectnation.com/apps/parcelpanel and input your order number or tracking number to see where your order is in real time!